A retail store operating thousands of retail locations across the country. In April 2020, they were concerned about a potential COVID-19 contamination at several of their sites. A COVID-19 contamination posed a threat to both their employee base and their retail customers, which meant that these facilities were unable to operate until the situation was remediated. Every day a site was nonoperational represented a significant financial loss to the client and they needed a service provider who could respond immediately to the situation and provide the appropriate services.
The client’s property management group, CBRE, reached out to Marsden on behalf of their client. Marsden has a long-established relationship with CBRE; we are a trusted partner for many CBRE sites across the country. CBRE knew that Marsden had experience, equipment, and trained teams available to respond to the client’s emergency service need. Once CBRE reached out, we were able to develop an execution plan and mobilize our specialty crews within a week. Marsden has an established microbial preventative and remediation program, which follows CDC recommendations for disinfection and additional established best practices. At the retail sites, we used our standard disinfection process for a Level 2 service: an initial clean, a full disinfecting with EPA-registered disinfectants, and finally electrostatic fogging to disinfect hard-to-reach areas. We coordinated with the client’s employees who were still in the facility while we performed our disinfection services and we were able to perform the full service in a single day.
Marsden continues to be a trusted partner for CBRE and now the retail client. “The overall job they did was exceptionally thorough,” said one site’s Director of Field Operations. “I would gladly have that crew back to help us if we ever need it again. I watched them handle our equipment and rooms very professionally. They were also extremely humble and professional to every one of our associates and leaders. Excellent crew.”