Case Study: Scaling Facility Management Operations
The Client
A national payments and data solutions organization operating large production facilities across multiple U.S. markets required consistent facility operations to support critical business functions and secure environments.
The Situation
After more than two decades of partnership, the client transitioned from internal staffing to outsourced Facility Management following the retirement of key personnel. The organization required experienced Facility Managers and Building Engineers to maintain consistent service coverage and operational continuity across multiple production sites.
The Solution
Marsden expanded its scope to include Facility Management services, beginning with deployment of a dedicated Facility Manager at a 99,000 square foot production facility. Marsden provided Facility Managers and Building Engineers to oversee daily operations, vendor coordination, and preventative maintenance while self-performing work typically outsourced to contractors. This approach generated significant cost savings, including over $4,000 through in-house plumbing repairs, more than $12,000 by completing dock door repairs and striping internally, and approximately $4,000 by repairing critical mechanical systems rather than replacing them. Marsden then expanded Facility Management support to six additional production facilities nationwide, delivering verified project and service cost savings totaling $28,275.

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