Guy is Marsden’s President and CEO and guides the strategy, growth, and goals of the entire Marsden enterprise. Guy began his career at Marsden in 1978 as a part-time cleaner and through his diligence was promoted into leadership positions, culminating in his promotion to CEO in 2002. During his tenure as CEO, Marsden has grown from a regional company to a national brand. Under his leadership, Marsden has grown by over 600%. Guy has also overseen 38 acquisitions and in 2011, partnered with the Woodley Family Trust to form a joint venture company. In 2011, Guy was elected to the Twin Cities Business Hall of Fame. In 2021, Guy was recognized as one of the most admired CEO’s of the year by the St. Paul/Minneapolis Business Journal.
Guy is a Certified Building Services Executive and a leading figure in the building services contractors industry. In 2020, Guy was awarded the Walter L. Cook Award for Distinguished Service by the Building Service Contractors Association International (BSCAI). This award is given to a BSCAI member who has made outstanding contributions to the industry and furthered the programs and image of building service contractors. Guy’s contributions to the industry also include his active involvement in the formation of the Cleaning Coalition of America (CCA).
Mark L. Thompson
CHIEF FINANCIAL OFFICER
Mark is Marsden’s Chief Financial Officer and has over 30 years of experience in commercial and consumer industries, specializing in financial management, strategic business planning, and financial systems technology and implementation. Mark’s professional career includes working as a public accounting auditor before holding a variety of financial and management positions. Most recently, Mark was the CFO of a marketing group and then the CFO of an information services company. His wealth of experience across industries enables him to bring unique insights on information analytics and solutions; advancing financial goals; driving strategies for growth; and developing metrics to monitor progress toward financial and non-financial objectives.
Mark is recognized for his ability to build high performance teams, deliver results, and create collaborative business partnerships. He has a BA in Accounting and Organizational Communications from Concordia College and an MBA from the University of Minnesota. Mark currently serves on the leadership board for the Concordia College School of Business.
CHIEF HUMAN RESOURCES OFFICER
Michelle is the Chief Human Resources Officer for the Marsden enterprise, responsible for developing and delivering HR initiatives to support business plans, drive talent decisions, and manage compliance. Michelle has over 20 years of experience in HR positions across numerous industries, including defense/aerospace, medical devices, and food manufacturing. Her most recent work history includes serving as the Director of Human Resources – Global Supply Chain for a multibillion dollar national company with over 11,000 employees. Previous to that position, she served as the Director of Human Resources for a $565 million dollar company operating throughout Minnesota and selling to both domestic and international markets.
Michelle is a values-based HR executive who achieves strategic business results through solutions that preserve authenticity for all levels of performers. Her areas of expertise include sponsoring and supporting talent acquisition efforts; designing competitive compensation and benefits structures; driving organizational leadership development; crafting and executing training curriculums at all levels of the organization; and establishing a collaborative workplace culture. Michelle holds an MBA from Augsburg College. She is a Certified Professional in Human Resources (SHRM-CP) / PHR, as well as being DiSC certified, Six Sigma trained, and a certified Applications of Performance Management instructor for Aubrey Daniels International.
CHIEF COMPLIANCE OFFICER & GENERAL COUNSEL
Damon Fraser is the Chief Compliance Officer and General Counsel for Marsden. Damon’s legal career has spanned several industries, from food service management to real estate to retail stores. His diverse background has given him a wealth of understanding in business operations and market drivers. In addition to his expertise as an attorney, he also specializes in integrating innovative technologies; improving structures; strategic planning; and developing key processes and workflows. Damon leverages his legal and business background in a creative way to solve problems and drive growth within organizations. He also has a strong financial focus to ensure the long-term viability and success of each project.
Damon is a key business partner whose areas of expertise include all legal, compliance and administrative matters in the areas of mergers and acquisitions; risk mitigation and insurance; labor and employment; compliance; and environmental health and safety. Damon also specializes in corporate governance, change management, technology systems, internal auditing, problem resolution, and crisis communications. Damon graduated from the University of Minnesota and earned his law degree at the Mitchell Hamline School of Law. He served on the board of Nova Classical Academy and an advisor to Novation Education Opportunities, a Minnesota charter school authorizer.
CHIEF SALES OFFICER
Richard Catchman is the Chief Sales Officer for Marsden and has decades of experience as a sales management professional and within the building service contractors industry. Previous to Marsden, Richard worked in the medical software industry, as well as held various leadership roles for building services companies, including sales and administration roles. Richard’s areas of expertise include developing and executing strategies for sustained growth, building strong client relationships, and overseeing large scale sales operations and managing sales teams. Richard also specializes in developing sales training curriculums, closing sales opportunities, administration, and contract management.
Richard is a board member for the Make-a-Wish Foundations’ Minnesota chapter. He was previously a board member for IFMA Minneapolis-St. Paul and US Green Building Council Minnesota Chapter. Richard has a BS in Finance from the University of Texas at Austin.
CHIEF DEVELOPMENT OFFICER
Tom oversees all of Marsden’s mergers and acquisition efforts and during his tenure at Marsden, has been responsible for over 30 acquisitions. Tom has been involved in the building service contractors industry for the whole of his career. He began as a cleaner and was promoted into management and administrative roles. He purchased Scioto Services, an Ohio-based janitorial company, in 1999. He became a Marsden employee when he sold Scioto Services to Marsden in 2005. Tom specializes in identifying companies whose interests and values align with Marsden and creating mutually beneficial deals.
Tom is a Certified Building Service Executive through the Building Service Contractors Association International (BSCAI). He is a past Board President of the BSCAI and in 2019, Tom was awarded the James E. Purcell Leadership Award by the BSCAI for his long-term service to the building service contracting industry and the BSCAI. Tom earned his BA at Ohio State University.
CHIEF OPERATING OFFICER – SECURITY DIVISION
Frank Flores is President and Chief Operating Officer of American Security and Investigations. He has been in the security industry since 1993. Most recently, he worked with a regional security provider as their Chief Operating Officer, serving approximately 450 clients in the southeast with a P&L responsibility in excess of $400M and employee base of 4,500. Prior to working in the security industry, Frank spent a number of years in logistical operations and materials management. Frank brings a vast knowledge of the security field and vertical markets.
Frank is recognized for his analytical approach to business and is known for being a strategist with a fair and ethical approach. He has active memberships with ASIS International through which he also holds the designation of CPP, International Security Association, FASCO, FALI, and other organizations. He holds a Bachelor’s Degree in Business from DePaul University and a secondary Bachelor’s degree in Theology from Faith Christian University.
Rick is the Chief Operating Officer of Mechanical and Facilities Management. Rick brings an extensive background in construction and management consulting. Prior to joining Marsden, Rick owned a construction company, which focused on resort properties. In this role, his company successfully earned contracts with The Ritz Carlton, La Paloma Resort, Hilton Head Marriot, Sky Pass Marriot, and many others. Most recently, Rick worked as the General Manager for a residential HVAC company in the Twin Cities. In addition, his prior experience includes holding the CEO position of a Private Equity firm which designed, fabricated, and installed signs. With facilities throughout ND and MN, Rick was able to secure the largest contract within the mid-West in this industry.
Rick’s key areas of expertise include strategic implementation, fiscal analysis, employee training, client relations, new business development, large-scale construction projects and revenue growth. He earned his BS in Engineering from Duquesne University and his MBA from the University of Arizona.
CHIEF OPERATING OFFICER – WESTERN DIVISION
Peter is the Chief Operating Officer for Marsden West. He oversees Marsden’s operations throughout the Pacific Northwest, Rocky Mountain Region, and Southwest. Peter has over 30 years of experience in the facility services industry and has been in leadership roles for the past 20 years. He has held positions in both operations and sales and his multidepartment experience has given him a wide range of knowledge. His areas of expertise include multi-unit P&L analysis and expense control; sales leadership; recruiting, hiring, training, motivating, and retaining employees; change management; expansion and new market development; concept branding and marketing; franchise development and relations; contract negotiations; and national account management.
Peter is a Certified Building Service Executive and a Registered Building Service Manager through Building Service Contractors Association International. He is also a Certified Franchise Executive through the International Franchise Association and a Certified Hospital Environmental Service Professional through the American Hospital Association. Peter has an MBA from Messiah University.
CHIEF OPERATING OFFICER – CENTRAL DIVISION
Mike is the Chief Operating Officer of the Central Division. Mike has an extensive background in facilities management. Before joining Marsden, Mike was most recently working for Sodexo as the SVP of Global Strategic Accounts. In this role, Mike led US Global clients and domestic operations with P&L oversight of $500M and over 7,000 employees and subcontractors in 30 countries. Prior to Sodexo, Mike was VP of Quality and Safety for Emcor Facility Services assessing and developing strategies to mitigate risk and foster safe working environments for all employees and clients across the globe. He also worked for Siemens Building Technologies leading domestic vertical market operations and maintenance for all building facility services. Mike also served 5 years on activity duty and 15 years in the reserves for the US Marine Corps.
Mike’s key areas of expertise include strategic development, P&L oversight, employee management, client relations, new business development, new construction projects, logistics, maintenance, housekeeping, and third-party vendor management. He holds certifications as a Lean Six Master Black Belt and Deployment Champion along with multiple OSHA and Certified Safety designations.
CHIEF OPERATING OFFICER – EASTERN DIVISION
Chip is Marsden’s Chief Operating Officer for the Eastern United States, overseeing operations in east of Lake Michigan and down through Florida. Chip has been in the building service contractors industry since 1990, beginning as an account manager and moving into more senior leadership roles throughout his career. Chip’s decades in the industry have given him a wealth of experience in developing programs for all vertical industries and understanding the specialized needs of different facility environments.
Chip is committed to the local community, as evidenced by his volunteer participation with Buckeye Ranch, The Marysville Chamber Economic Development Committee, and the YMCA. Chip has a degree from Ohio State University.
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