This year, Marsden is celebrating our 70th anniversary. Marsden’s history is a story of determination, dedication to relationships, and an unparalleled commitment to customer service. Starting with a single account in Minneapolis, Minnesota in 1952, Marsden has consistently grown to become one of the nation’s largest privately owned facility services firms. As we celebrate this milestone year, we are reflecting on the legacy of our founder and the lessons we have learned over the past 70 years. The key to our success comes from our founder’s passionate belief in people. Our founder, Adrian “Skip” Marsden, once said, “Our product is really people. If you work hard and treat your employees and customers fairly, you can’t help but be successful.”

Sanadihii Aasaaska

On June 1, 1952, when Skip Marsden was just 23 years old, he opened the back of his old station wagon, borrowed $125, and officially started the Marsden Building Maintenance Company. Skip was undeterred by his youth and lack of business experience. He was confident that he could create a successful business built on the lessons he’d learned in his previous work roles. He’d served as a Merchant Marine during World War II and understood the value of teamwork and hard effort. When he returned to Minnesota after the war, he spent time as a bellhop, where living on tips taught him the essential lessons of customer service. But it was when he took a job cleaning a local Catholic school and church that he knew he’d found his lifelong career. Skip believed there was an opportunity for commercial cleaning as a business. Commercial cleaning was a fledgling industry at the time, but Skip saw its potential while working as a cleaner. By the time he started Marsden Building Maintenance, Skip had learned two key lessons that would define the rest of his career: first, that quality work was the only acceptable work. And second, that customer service was just as important as the cleaning service.

Isku dhafka ugu horreeya ee milkiilaha ganacsiga Skip ayaan u socon sidii uu qorsheeyay. Waxa uu ahaa mid aad u wanaagsan in uu shirkad weyn oo maxalli ah u xafidi karo akoonkiisa kowaad. Waxa uu ku kalsoonaa tayada shaqadiisa iyo kartidiisa, laakiin kalsoonidiisa ayaa la tijaabiyay markii shirkaddu u sheegtay in qiimihiisu aad u sarreeyo, ugu dambeyntiina ay shirkad kale shaqaaleeyeen. Laakin ka dib markii shirkadii ugu horeysay ay ku guuldareysatay inay fuliso wixii laga filaayay, shirkadu waxay raadisay Skip out oo ay ku casuuntay dib, waase haddii uu hoos u dhigi doono qiimihiisii. Jawaabta Skip's waxay dejisay qaabka ay shirkadu u sii shaqeyso maanta. Isaga oo aan doonayn in uu geesaha gooyo, Skip ayaa ku jawaabay, “Waan ka xumahay….. Ma dhimi doono qiimahayga waxa aan dareemayo in ay qaadan doonto in aan sameeyo nooca tayada aad ii sheegtay in aad rabto. Skip wuxuu fahmay in hoos u dhigista qiimihiisu ay ka dhigan tahay hoos u dhigista heerka adeegga uu awoodi karo inuu bixiyo, taas oo ugu dambeyntii dhaawici doonta tayada shaqada iyo xiriirka uu la leeyahay macmiilka. Waxa uu go'aansaday in uu shaqada si sax ah u qabto, xataa haddii ay taasi la macno tahay in uu luminayo iibka qiimihiisa awgeed. Ballanqaadkiisii tayada ayaa soo baxay. Dayactirka Dhismaha Marsden wuxuu ku guuleystay ganacsiga wuxuuna haystay akoonkaas muddo 46 sano ah, ilaa macmiilku uu ka helay shirkad kale.

Sanadihii Horumarinta

Dayactirka Dhismaha Marsden wuxuu sii waday inuu koro 1950-yadii. Dhawrkii sano ee ugu horreeyay, Skip wuxuu sii waday shaqada isagoo ka baxsan dhabarka dambe ee gaadhiga istaankiisa iyo gurigiisa. Maalintii waxa uu ku qaadan lahaa si uu u helo xisaabaad cusub iyo galbihii nadiifinta xarumaha macaamiishiisa. Waxa uu ganacsigiisa ku waday taageero xaaskiisa oo iyadu maamulaysay xisaabaadka iyo xisaabaadka. Hal sano gudaheed, Skip wuxuu shaqaaleysiiyay shaqaalihiisii ugu horreeyay halkaasna, shirkaddu waxay sii waday inay si joogto ah u koraan.

As Marsden Building Maintenance grew, so did its reputation in the St. Paul and Minneapolis markets. Skip’s work ethic, passion for people, and commitment to ensuring that he and his team delivered on every promise became hallmark traits of the company. As a testament to its performance and quality, Marsden Building Maintenance didn’t lose a single account for the first ten years of its operation.

Markii shirkadu kortay, Skip wuxuu bilaabay inuu wakhti badan ku bixiyo maaraynta iyo samaynta wicitaanada iibka, laakiin wuxuu ku hogaamiyay tusaale ahaan, inuu dhinac ka barbar shaqeeyo shaqaalihiisa. Waxa uu ahaa qof u heellan, inta badan waxa uu shaqeeyaa ilaa 18 saacadood maalintii, todobada maalmood ee usbuuca. Waxa uu ku faanay in uu magac ahaan u yaqaan xubin kasta oo kooxda ka tirsan waxaana inta badan la heli karaa isagoo riixaya xaaqin, nadiifinta qolalka musqulaha, ama ordaya mishiinka buffing. Bannaan-baxan hoggaanku waxa uu ahaa caado ka jiray Marsden sidii uu u koray. Xubno badan oo ka mid ah kooxda maamulka sare ee Marsden ayaa ka bilaabay safka hore waxaana laga soo dalacsiiyay gudaha, iyaga oo baranaya dhinacyo kala duwan oo ganacsiga ah inta ay socoto.

Ka boodi ma aha oo kaliya dejinta heerarka cusub ee anshaxa shaqada iyo adeegga, laakiin sidoo kale wuxuu lahaa karti uu ku hagaajiyo hababka hawlgalka si loo gaaro natiijooyin wanaagsan. Skip wuxuu sameeyay habka nadiifinta sagxada loo yaqaan "Buffing Buffing." Habka Skip's wuxuu u oggolaaday kooxdiisa inay nadiifiyaan oo ay xoqaan sagxadaha iyagoon xoqin, taasoo keentay dhalaal u eg muraayad. Habka buufinta ayaa noqday astaanta ganacsiga ee Marsden ee Minneapolis oo dhan oo hadda waa halbeeg warshadeed oo adduunka oo dhan laga isticmaalo.

Gelitaanka 1960-meeyadii, Dayactirka Dhismaha Marsden wuxuu sii waday inuu la kulmo koror gaabis ah oo joogto ah iyadoo la ballaariyay gobolka 1963-kii, isagoo furay howlo Omaha ah. Inkasta oo ay kobocday, Skip waxa ay sii waday in ay diiradda saarto dhisidda ballanqaadka dadka, adeegga macaamiisha, tayada, iyo kor u qaadida habka. Had iyo jeer ka hor qalooca, 1968, Marsden waxay kiraysatay shirkad la-talin ah si ay u kombuyuutar u sameyso hawlaheeda si ay uga caawiso taageerada korriinka la filayo iyo in ay keento waxtar weyn. Lataliyaha mas'uulka ka ah habka, Richard "Dick" Lubbers, ayaa loo shaqaaleysiiyay inuu ku biiro shirkadda si uu u taageero maamulka iyo kobaca. Dick waxa uu aasaasay xog-ururin casri ah iyo xarun wicitaan oo 24-saac ah, kuwaas oo la cusboonaysiiyay horumarka tignoolajiyada laakiin sii ahaanaya qaybaha hawlaha ganacsiga ee Marsden. Dick waxa uu door muhiim ah ka ciyaari doonaa casriyaynta kaabayaasha dhaqaalaha ee Marsden iyo raadaynta aragtida kobaca mustaqbalka Marsden.

In addition to setting new standards in processes and operations, Skip was also committed to supporting relationships across the industry. As one of the early movers in the commercial cleaning sector, Marsden Building Maintenance was a charter member in the 1960 formation of the National Association of the Building Services Contractors, now the Building Services Contractors Association International (BSCAI). Over the years, Skip served in numerous officer positions, including a role as President in 1975, and he continued for many years on the Board of Directors.

In the 1970’s, Marsden began adding services in response to customer requests for support. New services included adding a Special Services division with window cleaning, specialized floor cleaning, carpet cleaning, and other periodic work. Marsden Building Maintenance also made its first significant acquisition in 1976, entering the building security service sector with the purchase of American Security Corporation. This acquisition expanded Marsden’s capabilities in facility services, including armored car services and overnight vaults.

Sanadihii 1980-meeyadii iyo ilaa bartamihii 90-meeyadii, Dayactirka Dhismaha Marsden wuxuu sii waday inuu ku fido kobaca organic ee ganacsiga iyo iibsiga dheeraadka ah. Sida shirkadu si buuxda u horumartay, hawlaheeda, falsafada, iyo aasaasaha waxay inta badan heshay aqoonsi hoggaankeeda warshadaha. Tusaalooyinka aqoonsigan qaarkood waxa ka mid ahaa Abaalmarinta Madaxweynaha ee BSCAI (1984), Ku-Dridda Magaalada Ganacsiga, Xarunta Sare ee Rugta Ganacsiga ee Minneapolis (1989), qirashada inay tahay #1 guud ahaan shaqa-bixiyayaasha dadka laga tirada badan yahay ee 50-ka sare ee gaarka ah- Loo shaqeeyayaasha qaybaha ee Magaalooyinka Twin (1990) iyo aqoonsiga Majaladda Fortune ee 1990.

Sanadaha Balaadhinta

Sannadkii 2002, ka dib 50 sano oo uu hoggaanka hayay, Skip wuxuu si rasmi ah ugu wareejiyay jagada maamulaha guud Guy Mingo. Guy waxa uu ku biiray shirkadda isaga oo 17 jir ah isaga oo ah ilaaliye ahaan waxana uu ka shaqeeyay darajooyinkiisa maamulka. Skip wuxuu ku kalsoonaa Guy inuu yahay bedelkiisa sababtoo ah wuxuu ogaa in Guy uu haysto qiyam isku mid ah: wuxuu u heellan yahay dhisida cilaaqaadka, wuxuu u heellan yahay waxqabad tayo leh, wuuna fahmay oo u mahadceliyey warshadaha. Hoggaaminta Guy iyo wax ku biirinta warshadaha ayaa lagu aqoonsaday abaal-marinno badan. Sannadkii 2011, Guy waxaa loo doortay Hoolka Ganacsiga ee Magaalada Twin Cities ee Fame. 2020, Guy waxa lagu abaalmariyay Abaalmarinta Walter L. Cook Award ee Adeegga Sharafta leh ee ay bixiso Ururka Qandaraaslayaasha Adeegga Dhismaha (BSCAI). Abaalmarintan waxaa la siiyaa xubin ka tirsan BSCAI oo wax ku soo kordhisay warshadaha. Iyo 2021, Guy waxaa loo aqoonsaday mid ka mid ah maamulaha ugu caansan sanadka ee St. Paul/Minneapolis Business Journal wax ku biirintiisa warshadaha, hogaamintiisa, iyo sida ay uga go'an tahay bulshada.

Guy and Skip worked together closely in the years preceding the transition and even in retirement, Skip was still actively invested in the success of Marsden. Skip, Guy, and Dick Lubbers had established a new vision for Marsden Building Maintenance, which set a course to expand the company from its roots in janitorial services to become a comprehensive facility services solutions provider. The company adopted the name Marsden Services as our national brand and continued to grow exponentially. Since 2002, Marsden has completed over 40 acquisitions, expanding our geographic presence and service offerings. Marsden Services established a unique operating structure, which provides national scope and local dedication from wholly owned operating companies. Combining the strength and efficiency of a national company with the customer investment and personalized service of a local company has become a defining trait of Marsden’s operations.

Marsden maanta

Today, over 9,000 Marsden associates serve thousands of clients across the country. Marsden operates in 48 states and has over 55 office locations. Marsden has expanded our service capabilities from commercial cleaning to hundreds of unique offerings, which are divided into our five service lines: janitorial, security, mechanical, emergency response, and facility services. In 2011, Marsden partnered with Woodley Building Maintenance to form the joint venture Tier One Property Services, which is a certified Minority Business Enterprise.

Marsden waxay ku leedahay ka qaybqaadasho dheer warshadeena, taageerta koboceeda iyo horumarkeeda laga soo bilaabo caruurnimadiisa inta lagu gudajiro sannadihii hore ee Skip ilaa $72 bilyan oo doolar qaybta ay maanta tahay. Dalka oo dhan, hogaamiyayaasha Marden, maareeyayaasha, iyo la-hawlgalayaasheeda waxay u adeegaan guddiyada iyo guddiyada ururada warshadaha muhiimka ah sida BSCAI, IFMA iyo BOMA. Sannadkii 2020-kii, Marsden waxa ay u soo dhaqaaqday sidii mid ka mid ah xubnihii aasaasay Isbahaysiga Nadiifinta ee Ameerika (CCA). CCA waxaa loo aasaasay inay matasho shirkadaha nadaafadda ganacsiga iyo shaqaalahooda, iyadoo u doodaysa magaca shaqaalaha nadaafadda ganacsiga ee muhiimka ah.

Marsden sidoo kale waxay leedahay taariikh dheer oo ay ku taageerto arrimaha samafalka ee bulshooyinka ay dadkeenu ku nool yihiin kana shaqeeyaan. Skip waxaa la aasaasay dhaxal deeqsinimo taasoo si qoto dheer ugu xididaysan aqoonsiga Marsden. Marsden waxay 10% faa'iidada cashuurta ka hor ku deeqdaa ururada maxaliga ah ee aan faa'iido doonka ahayn. Hadafkayagu waa inaan maalgelino mashaariicda iyo barnaamijyada kobciya oo dhisa bulshooyin xooggan.

Dhaxalkii Aasaasahayaga

Gabadha Skip Mary Marsden ayaa mar tiri, “Aabahay wuxuu lahaa saaxiibo. Ma uusan lahayn macaamiil, wuxuu lahaa saaxiibo. Ma uusan lahayn shaqaale. Saaxiibbo ayuu lahaa.” Ballanqaadka Skip ee ku aaddan dhisidda xiriirka waxaa wali ku nool ururkayagu maanta. Xidhiidhku waa udub dhexaadka guusheenna. Waxa ku bilaabmay hal qandaraas oo nadiifin ah 1952 kii ayaa noqday shirkad adeegisa 350M cagood oo laba jibaaran oo goob ganacsi ah maalin kasta. Waxaa sabab u ah sida ay nooga go'an tahay dhisida cilaaqaadka in Marsden ay awoodo in ay u dabaaldegto 70 sano ganacsiga. Iyo cilaaqaadka, adeegga macaamiisha, iyo tayada aan liidata lahayn waxay sii wadi doonaan inay qeexaan ganacsigeenna marka aynu eegno mustaqbalka.